We Service All Brands of Sewing Machines,

Long Arms, Sergers, and Multi- Needle Embroidery Machines

Steve, our service technician is factory trained by Baby Lock, Brother, Pfaff, and Viking to service and maintain those particular brands of machines. Due to all of his training, Steve is also able to translate this knowledge to other brands and can service all makes and models of machines. We know just how important it is to have your machine working at it's best so you are able to have fun sewing and create gorgeous projects.


Why do I need to have my sewing machine serviced?

There are many moving parts in a sewing machine and if it moves, it needs lubrication. These days many of the moving parts are housed with computer circuit boards and wires around them and are inaccessible to the home sewer. A factory trained technician needs to open up the machine to lubricate parts that you are unable to access as well as clean areas you are unable to reach.

For best performance and years of sewing, we suggest you have your machine serviced annually. Between service there are a few things you can do to keep your machine at its best.

Sewing Machine Performance Tips:

• Use the right needle for your project and change your needle every four hours of sewing or after every project. The needle is the major culprit for most sewing problems.
• Use good quality thread. Poor quality or old thread deposits an excess of lint in your machine requiring more frequent cleanings.
• Use bobbins made specifically for your machine and make sure your bobbin thread is wound tight and no loose threads are hanging.
• Do not sew over pins. Your needle may break, you could damage the hook or pieces of the needle could fly up into your face.
• Clean the bobbin area frequently. We recommend every other project or more frequently if you are working with a high lint material. Refer to manual for instructions.
• Do not use canned air on your machine or blow into your machine. Canned air causes the lint to be pushed further into the machine. You are also spraying moisture into your machine which can cause corrosion or damage to your circuit boards
• Keep your machine away from direct sunlight, high/low temperatures and humidity.
• Keep your machine covered when not using it. Household dust, lint and pet hair can enter your machine in one of it's many openings causing all types of problems.

Service Specifics

Service of your machine includes a thorough cleaning, inspection, lubrication, and adjustments. We will also check for any broken parts once your machine is open and we can look inside.

Service includes the following:

• Full cleaning of your machine: Thread and other debris may build up inside of your machine causing several common issues.
• Fresh oil applied to your machine once it has been cleaned: It is important to make sure your machine is properly oiled. Running a sewing machine dry creates friction will may lead to mechanical errors.
• Adjust Top & Bottom Tension
• Adjust All Timing
• Hook Timing
• Feed Dog Timing
• Check Belts
• Check Automatic Needle Threaders
• Check Thread Cutters
• Check Bobbin Winders
• Check and Adjust Needle Bar
• Check Bobbin Case: Clean and buff out any burrs or replace
• Check Gears
• Check Motor
• Check All Sensors:The various sensors in your machine will provide additional information that will help us to diagnose errors and identify any repairs your machine may need.
• Check All Circuit Boards, Screens & Other Electronic Components
• Clean Exterior

• Test Sew and Embroider (if applicable) On Demo Fabric

Service Appointment

Machines are serviced in the order they are received. If you would prefer same day service, please contact us to schedule an appointment.

The following items should be brought in with your machine. We do not have storage space available for any additional items and they will be sent home with you.

Please remember to bring in the following items:

Sewing Machine:

• Bobbin
• Utility "J" Foot
• Power Cord, if an older machine
• Foot Control, if an older machine or having problems with foot control

Embroidery Machine:

• Embroidery Arm
• Embroidery Hoop (4x4 or 5x7)
• Embroidery Foot
• Bobbin
• Utility "J" Foot
• Power Cord, if an older machine
• Foot Control, if an older machine or having problems with the foot control

Serger:

• Foot Control/Power Cord